Last Updated: November 2025
Based in Karachi, Pakistan, Sky High Labs is a digital solutions company that specialises in
website development, app development, SEO, digital marketing, and graphic design. We work
with clients from a range of industries and handle a variety of personal, technical, and business
data.
This privacy statement describes how we collect, use, protect, and handle your information in
compliance with Pakistani laws, including the Prevention of Electronic Crimes Act (PECA) 2016,
as well as international best practices for digital privacy.
We encourage you to carefully read this policy to understand how your information is handled.
1- Introduction
This Privacy Policy outlines:
● What information do we collect?
● Why and how we collect it
● How we use and protect your information
● Your rights and choices
● How can you contact us for privacy concerns?
By using our website, contacting us, or purchasing our services, you acknowledge that you have
read and understood this Privacy Policy.
2- Who We Are
Sky High Labs is a Pakistan-based IT Services and Digital Solutions company offering:
● Website & Web App Development
● Mobile App Development
● SEO and Search Marketing
● Digital Marketing & Advertising
● Branding & Graphic Design
● IT Consulting & Automation
Our mission is to help businesses grow through innovative, high-impact digital solutions.
3- Information We Collect
We collect information to communicate effectively, deliver our services, improve our systems,
and enhance your experience.
Below is a detailed breakdown:
A. Personal Identification Information
Information that identifies you personally, such as:
● Full name
● Phone numbers
● Email addresses
● Business or company name
● Job title or designation
● Country and city of residence
Why we collect it:
To communicate, send proposals, deliver projects, verify identity, and maintain a professional
record of interactions.
B. Technical & Device Information
Automatically collected when you visit our website or use our digital services:
● IP address
● Browser type and version
● Device and operating system details
● Pages visited on our website
● Time spent on each page
● Cookies and tracking data
● Log files
● Interactions with forms or buttons
Why we collect it:
To improve website performance, enhance user experience, analyze visitor behavior, and detect
security threats.
C. Business & Project Information
Information you share with us during the project discussion or execution:
● Website content
● Branding material (logos, colors, guidelines)
● Design preferences
● Project requirements and scope
● Business goals, marketing analytics, or market insights
● Digital assets needed for development or marketing
Why we collect it:
To understand your goals, build tailored solutions, and deliver high-quality digital work.
D. Financial & Payment Information
We may collect limited payment details such as:
● Payment confirmations
● Transaction details
● Invoice records
● Billing information
Important:
We do not store credit or debit card numbers. Payments are processed through secure
third-party gateways.
E. Communication Records
We store communication to maintain transparency and improve service quality:
● Email conversations
● Phone call summaries
● WhatsApp messages
● Chat history
● Support tickets
● Meeting notes
Why we collect it:
To maintain a record of agreements, understand client expectations, and ensure smooth project
execution.
4- How We Use Your Information
Your information is used responsibly and only for purposes necessary to deliver our services.
A. Delivering Our Services
We use your data to:
● Develop websites, apps, graphics, and marketing materials.
● Conduct revisions, updates, and maintenance.
● Provide technical support
● Manage hosting and deployment.
● Execute marketing and SEO campaigns.
B. Communication & Coordination
Your contact details are used to:
● Send project updates
● Respond to inquiries
● Share proposals, quotations, and agreements.
● Schedule meetings and discussions
● Inform you about system changes or service interruptions.
C. Internal Operations & Improvement
We analyze data to:
● Improve our processes
● Enhance the performance of our services.
● Optimize user experience on our website.
● Debug issues or vulnerabilities.
● Train our team for better service delivery.
D. Marketing & Promotional Communication (Only with
consent)
We may send:
● Newsletters
● New service announcements
● Special offers
● Case studies
● Educational content
Users can unsubscribe or opt out anytime.
E. Legal, Safety, and Compliance
We may use your data to:
● Prevent fraud or abuse.
● Detect suspicious activity
● Comply with Pakistani laws (PECA 2016)
● Respond to law enforcement requests.
● Protect our rights and intellectual property.
5- How We Share Your Information
We do not sell, rent, or trade your personal data.
We only share it when necessary:
A. Third-Party Service Providers
We partner with reputable external vendors for:
● Hosting (e.g., cloud servers)
● Payment processing
● Email newsletters
● Analytics
● Project management tools
These providers are bound by strict confidentiality and data protection agreements.
B. Internal Teams
Your information may be shared with:
● Developers
● Designers
● SEO specialists
● Marketers
● Project managers
Only employees directly involved in your project have access.
C. Legal Authorities
We may disclose information if required:
● By court order
● By a government inquiry
● By law enforcement
● To prevent cybersecurity threats
6- Cookies, Tracking, and Analytics
We use cookies to:
● Improve website usability
● Remember user preferences
● Collect analytics data
● Track marketing campaigns
● Enhance loading speeds
Users can control or disable cookies in their browser settings.
7- Data Protection Measures
We take strong steps to protect your information, including:
● Encrypted communication
● Secure servers
● Access-level control
● Regular security audits
● Strong password protocols
● Strict employee confidentiality
● Safe backup procedures
While we follow best practices, no digital system is 100% secure, but we maintain the highest
level of protection possible.
8- Data Retention Policy
We retain data only as long as needed:
● Project-related data: Until delivery + secure backup period
● Financial records: As required by law
● Marketing data: Until you unsubscribe
● Legal/compliance data: As necessary for security
You may request data deletion at any time.
9- Your Rights
You have the full right to control your personal data. These include:
● Right to access your information.
● Right to update or correct data.
● Right to request deletion.
● Right to withdraw consent.
● Right to restrict processing.
● Right to opt out of newsletters or promotions.
● Right to ask how your data is used.
To exercise these rights, simply contact us.
10- Children’s Data
We do not provide services to, or intentionally collect information from, children under 18 years
of age.
11- International Data Transfers
Some of our tools may host data outside Pakistan.
When this happens, we ensure high-security standards and safe transfer protocols.
12- Updates to This Policy
We may update this Privacy Policy when necessary.
All updates will be posted with a revised “Last Updated” date.
13- Contact Us
For questions, concerns, or data-related requests, contact:
Sky High Labs — Karachi, Pakistan
📧 info@skyhighlabs.pk
🌐 skyhighlabs.pk
📍 Karachi, Pakistan